Important Things to Ask when Choosing an Internet Provider
Choosing an internet provider can prove to be a challenge, especially when you do not know the things you should ask. One of the best ways to choose the right internet service provider is to know everything important about them before you sign on the dotted line. This can save you from a lot of regrets and problems when it comes to your internet connection. What should you ask? Here are some of the essentials.
Do you have data limits?
Data limits refer to restrictions that may be imposed on your internet usage by the internet provider you choose. Bear in mind that not all providers have a data limit and some may have soft data limits, while others may have hard ones. In case of soft data limits, you will be allowed to use the internet even after you have hit your cap, but at a slower speed. A hard limit usually means that you will be charged for the over usage, or might be completely cut off.
Will the speeds be throttled?
Data limits may not be advertised by most internet providers, but this does not mean that they do not exist. Go through the fine print and you will find that some may have a policy of throttling, or slowing down your speeds once you cross your soft data limit. In fact, some may even throttle speeds when the network becomes congested.
What are the speed options?
The speed options that are right for you will depend on your internet usage. You have to factor in the number of devices using the internet, the amount of downloading and streaming as well as other internet-related activities. Internet providers have different speed options available and you can ask them for details about their packages to choose the most appropriate one.
Is there a contract?
It is important to ask a prospective internet provider whether you will have to sign a contract and its duration. You also need to know if there are any incentives provided for signing a long-term contract, as most providers offer discounts. But, you also need to know about any cancellation fees that might be applicable in case you end your contract early.
What happens in case of a problem?
It is inevitable that you will face issues with your internet connection at some point. You need to know precisely what needs to be done if there is a problem. Ask the internet provider about their response time, so you can be prepared. In addition, you need to know what channels they offer to assist you, such as a phone line, online chat, or other options. It is also a good idea to know the customer service and tech support hours.
Are there any additional fees?
Other than the monthly fee that you have to pay, be sure to ask your internet provider about any additional fees that may be required. This can include over usage charges in case you exceed your data limit, installation fees, service fees if a technician visits your home and cancellation fees.